1 General Introduction
These terms and conditions ("Terms") apply to the use of the 237win platform and all its services. In this document, "237win", "we", and "us" refer to the 237win online betting and casino platform, and "member", "you", and "user" refer to any person registered on the platform.
237win operates a safe and trusted online entertainment platform for users in Bangladesh. Our platform offers cricket betting, slot games, casino games, and other online gaming options. All services operate on Bangladesh Standard Time (BST, UTC+6).
These terms may change at any time. Continuing to use the platform after any change means you have accepted the updated terms. We encourage you to visit this page regularly.
In addition to these terms, our Privacy Policy and Responsible Gaming Guidelines apply equally. All these documents together form a complete legal framework.
2 Eligibility and Age Requirements
To open an account and use any service on the 237win platform, the following eligibility requirements must be met:
- You must be at least 21 years old.
- You must use this platform entirely of your own free will and by your own decision.
- All information you provide must be true, accurate, and complete.
- You have never been banned from 237win before and are not at risk of being banned.
- You are of sound mind and have the legal capacity to enter into agreements on your own behalf.
A person may only hold one 237win account at a time. Operating multiple accounts will result in those accounts being closed and any bonuses received being forfeited.
3 Account Registration
To use the services on the 237win platform, you must open a valid account. You will need to provide accurate personal information at the time of registration.
3.1 Required Registration Information
- Full name (as per national identity card)
- Valid mobile number
- Date of birth
- A strong password
3.2 Account Security
You are solely responsible for the security of your account. Please keep the following in mind:
- Do not share your login details (username and password) with anyone.
- Change your password regularly and use a complex password.
- If you notice any unusual activity on your account, notify our support team immediately.
- 237win will not be responsible for any loss resulting from third-party access to your account.
3.3 Updating Your Information
If any of your registered details change, please update them promptly through our support team. 237win will not be responsible for any delays in account verification or withdrawals caused by outdated or incorrect information.
4 Deposits and Withdrawals
237win supports popular mobile banking and bank transfer options in Bangladesh for financial transactions.
4.1 Deposit Policy
- Accepted Methods: bKash, Nagad, Rocket, bank transfer.
- Minimum Deposit Amount: ৳200 for each method.
- The account name and banking number must match when making a deposit. Transactions may be cancelled if the name does not match.
- All deposits are accepted in Bangladeshi Taka (৳/BDT).
- 237win does not charge any additional fees on deposits, however your payment provider's own charges may apply.
4.2 Withdrawal Policy
- Minimum Withdrawal Amount: ৳800.
- Processing Time: Usually completed within 10 to 45 minutes.
- Withdrawals can only be made using the same method you used to deposit.
- Your account must be fully verified (KYC) before you can make a withdrawal.
- To withdraw any bonus, the associated wagering requirements must be met.
- 237win reserves the right to suspend withdrawals and conduct an investigation in cases of suspicious activity.
5 Bonuses and Promotions
237win offers various bonus offers for new and regular members. All bonuses are subject to the following conditions.
5.1 Welcome Bonus
New members will receive a 100% bonus on their first deposit up to ৳15,000. For example:
- Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000.
- Deposit ৳32,000 → ৳15,000 bonus → total balance ৳47,000.
5.2 Wagering Requirements
The wagering requirement for the welcome bonus is 10 times (10x). This means you must wager 10 times the bonus amount before you can withdraw it. Example: if you receive a ৳1,000 bonus, you can withdraw after placing ৳10,000 in bets.
5.3 General Bonus Terms
- A member may not claim any single offer more than once.
- The conditions must be met within the specified time limit to qualify for a bonus.
- No bonus can be transferred to another account.
- In case of a breach of bonus terms, the bonus and any related winnings will be cancelled.
- 237win reserves the right to modify or cancel any bonus offer at any time.
5.4 VIP Program
The 237win VIP program has five tiers, each offering a weekly cashback benefit:
- Bronze: Up to 0.2% weekly cashback.
- Silver: Up to 0.5% weekly cashback.
- Gold: Up to 0.7% weekly cashback.
- Platinum: Up to 1.0% weekly cashback.
- Diamond: Up to 1.2% weekly cashback.
You can advance to higher VIP tiers based on your activity and participation on the platform.
6 Betting Rules
The following general rules apply to all bets placed on 237win.
6.1 Bet Confirmation
Once a bet is confirmed, it cannot be changed or cancelled. Please verify all information before placing a bet. 237win reserves the right to cancel any transaction where incorrect odds or payments were provided due to a technical error.
6.2 Event Cancellation
If a sporting event is cancelled or postponed, the stake for that bet will be refunded or settled differently at 237win's discretion. The final decision rests with 237win.
6.3 Game Fairness
237win's casino games are operated using technology from reputable software providers, ensuring fair and impartial results. 237win does not directly interfere with game outcomes.
7 Prohibited Activities
The following activities are strictly prohibited on the 237win platform and may result in account termination:
- Creating or operating multiple accounts.
- Registering using a false identity or incorrect information.
- Any form of fraud, deception, or manipulation.
- Exploiting system or software vulnerabilities to gain an unfair advantage.
- Intentionally cancelling or losing bets for the purpose of meeting bonus requirements (bonus abuse).
- Using an account for money laundering purposes.
- Threatening or harassing other members.
- Placing bets using a third party's account or funds.
- Using automated bots or software to play games.
If such activities are detected, the relevant account will be immediately suspended or terminated and legal action may be taken where applicable.
8 Data Protection
237win places the highest importance on protecting your personal information. We keep your information secure using SSL encryption technology.
The information you provide is used only for the following purposes:
- Account verification and management.
- Processing financial transactions.
- Providing customer service.
- Fulfilling legal and regulatory obligations.
We do not sell or transfer your personal information to third parties without your consent. Please read our Privacy Policy for detailed information on data protection.
9 Responsible Gaming
237win believes that online gaming is an entertainment activity, not a solution to financial problems. We encourage all members to play responsibly.
9.1 Safe Gaming Guidelines
- Never bet beyond your budget.
- Do not increase your bets to recover losses or win back money you have lost.
- Avoid betting while drinking alcohol or under mental stress.
- Take regular breaks and set game limits when needed.
9.2 Self-Limit Setting
Members can set their deposit limits, betting limits, or account breaks through our support team. For more details on responsible gaming, visit our responsible gaming page.
10 Limitations of Liability
237win does not accept any liability in the following situations:
- If the service is interrupted due to natural disasters, government directives, or any other unavoidable cause.
- If losses occur in a game or bet due to internet disconnection.
- If the account suffers losses as a result of third-party access.
- For losses caused by software or hardware failure.
- For financial losses resulting from your own decisions.
237win always strives to ensure the highest quality technical service and provides quick resolution of any issues.
11 Account Closure
11.1 Closure by User
You can request to close your account at any time by contacting our support team. Before closing, make sure you have withdrawn any funds available for withdrawal in your balance.
11.2 Closure by 237win
237win may close or suspend an account at any time for the following reasons:
- Violation of the terms and conditions.
- If fraudulent or deceptive activity is detected.
- Providing false information.
- Failure to pass age verification.
- When required by legal or regulatory directive.
In the event of closure due to a breach of terms, bonuses received and related winnings may be forfeited.
12 Changes to Terms
237win reserves the right to modify, add to, or cancel these terms and conditions at any time. We will endeavor to notify members of any significant changes.
Continuing to use the platform after any changes will be considered as your acceptance of the updated terms and conditions. It is therefore recommended that you visit this page regularly.
The Bengali version of these terms and conditions shall be considered the authoritative document.
13 Contact
If you have any questions or concerns regarding these terms and conditions, please contact us:
- 24/7 Live Chat: Direct support in Bengali is available through the platform.
- Email: [email protected]
Our support team is active around the clock in accordance with Bangladesh Standard Time (BST, UTC+6) and is committed to resolving any of your issues promptly.