237win Privacy Policy

What Information We Collect

We collect various types of information during registration and use of services on 237win. This information is used to verify your identity, maintain a secure environment, and improve the quality of our services.

Personal Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Current and permanent address

Financial Information

• bKash, Nagad, or Rocket account number (for transactions only)
• Bank account details (where applicable)
• Deposit and withdrawal history

Technical Information

• IP address and device type
• Browser version and operating system
• Duration of site use and pages visited
• Information collected through cookies and similar tracking technologies

Purpose of Data Collection

237win collects and uses your information only for lawful and necessary purposes. The main purposes are described in detail below:

• Account Management: To complete the registration, login, and account verification process.
• Financial Transactions: Processing deposits and withdrawals and preventing fraud.
• Customer Support: Providing assistance via 24/7 live chat and email.
• Security and Safety: Preventing unauthorized access and fraud.
• Responsible Gaming: Monitoring user playing patterns to provide support when needed.
• Service Improvement: Analysis to improve the platform experience and functionality.
• Regulatory Compliance: To ensure compliance with applicable laws and regulations.

Data Retention and Duration

Your information is stored on secure servers and protected using SSL encryption technology. The retention period depends on the type of service and applicable regulations.

Retention Policy

• All information is retained while the account is active.
• Even after an account is closed, certain information may be retained for a specified period as required by legal and regulatory obligations.
• Financial transaction records are retained for an extended period for audit purposes.
• After the legitimate need has ended, information is securely deleted or anonymized.

Sharing Information with Third Parties

237win may share your personal information with a limited number of third parties under strict rules. This sharing occurs only in specific circumstances and only to the extent necessary.

Data Sharing Circumstances

• Payment Processing: With payment service providers such as bKash, Nagad, Rocket, and bank transfers to complete transactions.
• Identity Verification: With authorized service providers to complete the KYC process.
• Game Software Providers: With partners such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming for technical integration.
• Legal Obligations: In response to a court order or a lawful request from a regulatory authority.
• Fraud Prevention: With relevant authorities when required for investigating fraud or money laundering.

Cookie and Tracking Technology

The 237win website uses cookies and similar technologies to improve your experience. Cookies are small data files stored in your browser.

Use of Cookies

• Essential Cookies: To maintain login sessions and ensure the core functionality of the platform.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To monitor site usage and improve the service.

You can control or disable cookies from your browser settings. However, disabling certain cookies may cause issues with using some features of the platform.

Data Security Measures

237win follows modern technology and best practices to ensure the security of your personal and financial information.

Technical Security

• SSL/TLS encryption technology is used for all data transfers.
• Two-Factor Authentication is available for account login.
• Automated security monitoring to detect suspicious activity.
• Server-level firewall and antivirus protection.
• Regular security audits and vulnerability testing.

Administrative Security

• Only authorized personnel can access your information.
• All staff receive regular training on privacy and data protection.
• Data access logs are recorded and reviewed periodically.

Your Rights

As a user of the 237win platform, you have several important rights over your own information. We respect these rights and help you exercise them.

Right of Access

You may request at any time to find out what information we hold about you and how it is being used.

Right to Rectification

If your information is incorrect or incomplete, you may contact us to have it corrected. We will fix it as soon as possible.

Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for legal or regulatory reasons.

Right to Object to Processing

You have the right to object to the processing of your information for a specific purpose.

To exercise these rights, email [email protected] or contact our 24/7 live chat.

Children's Privacy

The 237win platform is for users aged 21 and above only. We do not knowingly collect personal information from anyone under 21 years of age.

If we are informed that a minor has registered, that account will be immediately closed and all associated information will be securely deleted. If a parent or guardian suspects their child is using this platform, please contact us.

International Data Transfers

237win works with world-class gaming software providers. In some cases, your information may be processed outside of Bangladesh. In such cases, we ensure that:

• The receiving party maintains appropriate data protection standards.
• Only the necessary information is transferred.
• Transferred data remains protected through encryption.
• Third parties are contractually bound to protect the data.

Policy Changes

237win may revise this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• A notice will be sent to your registered email.
• An announcement will be displayed on the main page of the platform.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after any changes will be considered as your consent to the revised policy. It is therefore recommended that you review this page regularly.